Frequently Asked Questions

Q: How long does delivery take?
A: We offer free standard UK delivery on all orders. Estimated delivery is 7-14 business days.

Q: Can I track my order?
A: Yes — you'll receive a tracking number by email once your order has been dispatched.

Q: What is your returns policy?
A: We offer a 30-day satisfaction guarantee. If you're not happy contact us at tailmere.storesupport@gmail.com and we'll make it right.

Q: Are your products safe for pets?
A: All products are made from pet-safe materials. We never stock anything containing harmful chemicals.

Q: Do you ship outside the UK?
A: Currently we ship to UK addresses only.